In its polling, Consumer Reports said that roughly 25 percent of Surface tablet PCs will have breakage problems within its first two years.
This decision specifically deals with Microsoft devices with detachable keyboards, such as the new Surface Pro released in June and the Surface Book, as well as the company's Surface Laptops with conventional clamshell designs.
Consumer Reports said the study was based on data from 90,741 tablets and laptops that subscribers bought new between 2014 and the beginning of 2017. So whether you believe that MacBooks and iPads are innovative, they are indeed the most reliable products of their kind.
The report, which covers two versions each of the Surface Laptop and Surface Book, said the devices showed "poor predicted reliability in comparison to most other brands". The differences were "statistically significant", we're told, which is why Microsoft lost the "recommended" designation.
Problems included device freezing, unauthorized shut downs, and touchscreen failures.
Pakistani lepers' light Dr Ruth Pfau no more
Dr Ruth Pfau, a German religious woman, who devoted her life to treating leprosy patients in Pakistan , passed on at 4 am today. She was awarded the Hilal-i-Imtiaz, the second highest civilian award of the country in 1979 for her commendable services.
Building hardware is not a simple task and while Microsoft has had some experience in this segment with the Xbox and a few other devices, they are still relatively new to the game. "Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability", a Microsoft spokesman said.
Microsoft initially refused to service these systems at all, breaking a promise the head of Surface had made about MS offering a $200 battery replacement plan.
"We've found that reliability is a major factor for consumers deciding on what tablet or laptop to buy", Simon Slater, the magazine's survey manager, said in a statement.
The case is created to meet U.S. Military drop-test standards, a goal that UAG prefers for most of its products. Apple laptops and tablets came out on top in Consumer Reports' reliability surveys.
I'm still waiting on the original report from Consumer Reports.
Altogether, the reliability issues made Microsoft a statistical outlier compared with other brands.