The complaints detailed orders that have been both delayed and incorrectly processed. The Better Business Bureau posted an alert on the business profile website it has for the Big Baller Brand. The bulk of the reviews however did not start coming in until December, with consumers from across the globe advising readers to avoid buying any products from LaVar Ball's company.
"This kind of unresponsive customer service is not acceptable for any business, let alone one that trades on the celebrity status of its owners to publicize its products", said Blair Looney, president and CEO of BBB Serving Central California & Inland Empire Counties, which handles complaints against the company. Here are the reasons listed for Big Baller Brand's "F" rating.
LaVar Ball's BBB reportedly has 41 negative reviews and zero positive, with 33 formal complaints on file, according to the report.
Big Baller Brand has also been knocked for not providing refunds and poor customer service in general. All of the hoodies in the ZO2 Collection are priced at $85, while the t-shirts are going for $55. Apparently, the fashion and sneaker company has been struggling to meet demand, and the business-grading BBB has penalized them for that with an "F" rating.
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The latest strikes come as the government steps up its offensive against the country's last rebel-held areas. The Syrian Civil Defence reported that more than 40 people were injured during the raid on Hammuriyeh alone.
One unhappy customer from Visalia told the BBB of spending $250 on clothing for a child's Christmas present and never getting a single item. "I have been waiting 6 weeks now, and when I asked why it was taking so long, I was called a 'small baller.' At this point I believe they have chose to steal my money".
The Closet Collection representative estimated the company provided about 2,500 pieces of merchandise to Big Baller Brand last May. "At this point I believe they have made a decision to steal my money".
We reached out to Big Baller for comment - so far, no word back.
LaVar Ball launched Big Baller Brand previous year and hoped to make licensing deals with Nike, Under Armour and Adidas, which all three turned down.