Despite the passenger's insistence that a dog was inside (and the barking that followed), Gremminger tells People that the flight attendant who demanded the carrier be moved into the overhead bin claimed that she hadn't realized it contained a live pet.
A dog was found dead on a flight from Houston to NY after a flight attendant apparently forced its owner to place it in the overhead bin, People reports.
She said the owner was instructed to put her dog there shortly after she boarded with two children, one of whom was an infant. She said the woman was "very hesitant and reluctant", saying her dog was inside. They lost their dog because of an @united flight attendant. Last June, rapper SchoolBoy Q accused United of putting his pet dog on the wrong flight to the wrong city during a layover.
Passenger Maggie Gremminger, who said she was seating behind the woman with the dog, gave her account of what happened.
Lara said he was seated next to a family who had their ten-month-old French Bulldog on the flight.
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"They INSISTED that the puppy be locked up for three hours without any kind of airflow", he wrote on Facebook.
United Airlines has a poor record of transporting animals, the Guardian reports. Other staff "were professional and did a wonderful job gathering information and being as supportive to the mourning family as possible", Gremminger said.
United spokeswoman Maggie Schmerin said the airline was investigating the incident, and the family had been refunded the cost of their tickets, including the US$125 pet cabin fee. "There was no movement as his family called his name", she wrote.
The owner had boarded United Flight 1284, from Houston's George Bush Intercontinental Airport to NY, on Monday, with her puppy in its carrier.
Today, I boarded my first United Airlines flight. "I don't' know how I'll sleep tonight". She was holding her dog and rocking back and forth. "The woman was crying in the airplane aisle on the floor". "The kennel must fit completely under the seat in front of the customer and remain there at all times", according to the airline's website.
The airline declined to comment on its in-cabin pet stowage policy and whether the passengers were compensated for their loss.