The devices covered range from the first redesigned 2015 MacBook through to the most recent 2017 model, and MacBook Pro models from 2016 onwards, when it also adopted the butterfly keyboard. I was able to get it fixed for free because I had purchased AppleCare; the repairs could have otherwise cost me more than $700, based on the receipts given to me by Apple with the fix.
"Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don't appear when pressed or keys that feel "sticky" or aren't responding in a consistent manner".
Apple has finally admitted the utterfly-mechanism keyoards in its Macook ad Macook Pro laptops are diaolical, and has offered free repairs and replacemets. The keys are said to fail if dust lodges into them.
USA tech giant Apple yesterday agreed to launch a service programme to fix "sticky" keyboard problems for free, reported China's Xinhua news agency. The admission comes after the company has been hit with no fewer than three class action lawsuits concerning the computers and their ultra-thin butterfly-switch keyboards.
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Although it is rare, many consumers buying the latest MacBook and the MacBook Pro with butterfly keyboard complained that their keys stopped working without any specific reason.
For MacBook users experiencing issues, Apple has posted a support document on its website detailing the new keyboard service programme. Replacing the keyboard as a whole requires swapping out the entire top side of the main laptop body. Users can alternatively mail their laptops to the Apple Repair Center. If you have already shelled out for a fix, Apple will refud you.
In the same vein, it is worth noting that, prior to the announcement of the program, repairs involved nearly exclusively swapping out the entire top case of the keyboard.
Apple said the problems involved only a "small percentage" of laptop keyboards. For more information about the "Keyboard Service Program", check out Apple's website.