Microsoft Explains Why Windows 10’s October 2018 Update Was Deleting People’s Files

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So, to solve the problem, Microsoft introduced code that would delete those old, empty folders. This is the feature that lets you move a known folder like C:\Users\Name\Downloads to D:\Downloads, for example.

This is all the result of M$'s outsourcing of its QA/QC teams and that has not worked out so well for some Windows 10 end users and even 7, 8.1 users also with so many borked updates. It is unclear as to what is causing files to randomly go missing or get deleted on users' systems.

At present, the revised version of the October 2018 Update is only being made available to users who've signed up to the Windows Insider program, and Microsoft says it will monitor their feedback and data diagnostics.

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In an official blog post, the tech giant has stated that only a small number of Windows users were affected by the problem - specifically, less than one one-hundredth of 1% (or 0.0001%) of all installs. The company has released Windows 10 cumulative updates to several previous versions of the operating system, including the April 2018 Update, Fall Creators Update, Creators Update, and the Anniversary Update. This feature turned on KFR for the Documents and/or Pictures folders based on the user's choice but did not move the existing files from the original "old" location to the new location. Therefore, they are suggesting that users use their PCs as little as possible so that deleted files are not overwritten with new data.

Still, if you lost any personal data after proceeding, be aware that Microsoft will offer free customer support online and at its retail stores.

Microsoft is also updating the Feedback app in Windows 10 to enable a new feature that would allow Insiders to provide an indication of impact and severity when filing feedback. While we can not guarantee the outcome of any file recovery work, if you have manually checked for updates and believe you have an issue with missing files, please minimize your use of the affected device and contact us directly at +1-800-MICROSOFT or find a local number in your area. Now it has re-released the update, fixing the issue while shedding some light on how many people were impacted by the bug.

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