The issues are the direct outcome "of a fire at a server farm located in Shoreview, Minnesota". The employee said the outage could last until Friday. [.] for those interested the last I heard (15-20 min ago) was that everything minus core network gear was manually being unplugged from any PDUs to help the control the initial power-on.
Later, the company cited the incident at the facility as the wellspring for the shutdown, noting that they are "working to restore services as soon as possible".
On Twitter, the bank reported a "systems issue" causing "intermittent outages" and problems with online and mobile banking, while many customers expressed fury that they were unable to even use their debit cards to access funds.
Exterior of the Wells Fargo bank on November 16, 2018 in Philadelphia, Pennsylvania.
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Whatever the cause, some Wells Fargo customers may have been caught short on cash or blocked from paying a bill just before the deadline.
Users took to Twitter complaining about not being able to access the bank's website and app. The company tweeted Thursday morning to apologize to customers who may be experiencing an issue.
Wells Fargo issued a public statement, apologizing for the glitch.
Wells Fargo on Thursday blamed the technical issues on smoke, which was "detected following routine maintenance".