The service provides a "session replay" technology that effectively screenshots the screen to capture every tap and keyboard entry.
As TechCrunch notes, The App Analyst recently demonstrates that Air Canada wasn't properly "masking" session replays, exposing credit card details and passport numbers to people who replayed the session.
"Without analyzing the data for each app, it's impossible to know if an app is recording a user's screens of how you're using the app".
Update: Apple is reportedly instructing developers to either inform and request consent from users to record user screen data, or remove the code entirely.
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Apple has threatened to remove applications from the App Store if they record users' actions without their explicit permission. Confirming in an email to the publication, Apple has stated that they notified the developers that are in violation of these strict privacy terms and guidelines and should take immediate action if necessary. Thursday warned developers that if they don't disclose the existence of such software, their apps could be removed from the App Store.
The apps didn't say they were recording the screen.
The process in question usually involves a third-party analytics gathering company that embeds its technology in the app's code.
It's not the first nor the only company to provide a similar service; Android-focused Appsee does something similar. and it, too, was found to be used in a way that's not always transparent for users. The apps involved with the aforementioned company are from airlines, hotel and travel services, banks, financiers, retailers, and even carriers. These replays allow app developers to record their users' screens and play them back to see how they interacted with the app.
In a statement, Glassbox said while it believed the report had raised "valid concerns", it was "partial and doesn't adequately convey" what the company does and the protections it puts in place. The app, called Research and sometimes referred to as Project Atlas, gave Facebook complete visibility into users' app activity, web searches, encrypted data, and even private messages.
However, Abercrombie said that using Glassbox "helps support a seamless shopping experience, enabling us to identify and address any issues customers might encounter in their digital experience", according to 9to5Mac. We are strong supporters of user privacy and security.